Lifting Africa’s return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Lifting Africa will exchange any non-discontinued, unused items within the 14-day return policy. To issue a refund or exchange, you must provide proof of purchase in the form of an online receipt, gift, receipt, shipping invoice, or member purchase history. Item(s) must be returned in the original packaging, with tags and in new, unused condition. There must be no visible stains, hairs, odours, or any sign that the product has been tainted, if there is any sign of these Lifting Africa has the right to refuse refund/exchange and will have the product shipped back to you. If returns are in the correct required condition then we will be happy to provide exchange or refund if necessary.
All exchanged product(s) will be charged a re-shipping fee, if you have chosen wrong sizing or item and wish to exchange it for another size or item of the same value. You are also responsible for the shipping fee for returning any unwanted product(s). If we have made the error in giving you the wrong size or item, that does not match your online order receipt then we will be responsible for the re-shipping/collection fee. If for whatever reason we do not receive your return, please make sure you keep your proof of postage and email a copy to LiftingAfricaClothing@gmail.com we can follow up on the return of the product(s). If any goods are damaged when packaging is opened then please email LiftingAfricaClothing@gmail.com OR Direct Message us on Instagram – @Lifting_Africa_Clothing
All items purchased in our sales are not eligible for a refund only exchange for store credit.
Please note your order may be delivered in several parcels and please allow up to 10 days to receive your exchange.